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Tips on Using the Support Forum

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Tips on Using the Support Forum
mdhoerr_c
User: mdhoerr_c
Date: 2/10/2011 10:19 am
Views: 1076
Rating: 1

Hi folks,

You guys are great to work with!

My job is to try to resolve your problems or get a really good bug report to the programmers.

I usually check the Support Forum every day Monday through Friday and sometimes on the weekend too. I don't necessarily answer questions every day, but I do check. 

Here are some tips that will help me resolve your problems faster:

  1. Give me your empire and the planet involved. 
    1. Your starmap coordinates don't help me much. 
    2. I can't assume that your support forum login is the same as your empire name. 
    3. If you'd rather not post that info to the forum, PM me by clicking on mdhoerr_c
  2. When you post something, I'm going to try to reproduce it before submitting the bug report. The more info you give me, the better.
  3. I overlook things sometimes. Go ahead and bump a thread back up if I haven't gotten to it after a couple of days.
  4. If it's something working the way it should, but you wish it worked differently, post it to the Ideas forum. JT will see it sooner there, I guarantee it. And it should be posted by you guys, not me, so he knows you're the ones with the idea.
  5. I normally reference your thread in the bug report. So go ahead and add more examples to a thread after I've submitted the bug.

Thanks everyone!

Mary

us1: empire watashino

[no, I'm not a member of any alliance, despite what the stats show. I joined The Star Union alliance for a couple of days to troubleshoot a bug. Then they merged into Purple Tacos Star Union, so that's a bug in the Stats. Which I've reported.]

us2: empire chuui

pt: empire atashino

Admin actions
mdhoerr_c
User: mdhoerr_c
Date: 5/16/2011 12:43 pm
Views: 166
Rating: 1

Hi!

Some of you have asked how I deal with problems with people who break the rules. Here's a general overview. Depending on the circumstances, I might not take all these steps. However, I have never yet taken a punitive action without first going through steps 1 and 2.

1. I verify that the rule was broken.

2. I communicate with the rule-breaker via PM and / or private chat to make sure they understand what the problem is and give them a chance to correct.

3. If the behavior persists: Solar Flares. This sets all the non-resource buildings on a planet to zero efficiency.

4. If the behavior persists: Meteor Shower. This destroys non-resource buildings on a planet.

5. If the behavior persists: Pestilence. This destroys the colony on a planet.

Other measures I can take are permanent ban from chat and deleting an empire altogether.

I hope this clarifies things.

Mary aka watashino aka chuui

Re: Admin actions
lemming
User: lemming
Date: 8/29/2011 0:26 am
Views: 45
Rating: 0

I've taken over some support duties and will be trying to help people out.

Try to follow the guidelines Mary put in place, and I'll see what I can do.

Amy issue I can't deal with, I'll kick upstairs.

The admin empire is Sweden, feel free to email it with problems that you don't want to have public.

Lemmings in Spaaaacccce!

Re: Admin actions
icydee
User: icydee
Date: 9/6/2011 1:36 pm
Views: 100
Rating: 1

Likewise I have taken on the role as admin and developer for Lacuna Expanse.

I will do my best to help people who have problems, if there is a bug I will try to make sure it is logged and reported and (hopefully) fixed. Although I can't promise a rapid response to all bugs since I am only working a few hours a week on bug-fixing.

King Regards

icydee/icd

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